Terms and Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your use of Sarbhonia Trading's ("we", "us", "our") website, services, and products. By using our website or services, you agree to be bound by these Terms.
2. Definitions
- "Client" means the person or entity using our services or products.
- "Service" means any service provided by Sarbhonia Trading.
- "Product" means any product sold by Sarbhonia Trading.
3. Services and Products
We provide [kitchen Untensils, food stuff etc.] services to clients. We reserve the right to modify or discontinue services or products at any time.
4. Orders and Payment
- Orders are subject to acceptance by Sarbhonia Trading.
- Payment terms are upfront.
- Prices are subject to change without notice.
5. Cancellation and Refund Policy
At Sarbhonia Trading, we strive to provide excellent service to our clients. If you need to cancel your order or service, please review our cancellation policy below:
Order Cancellation:
Orders can be cancelled within 24 hours of placement, provided that the order has not been processed or shipped
To cancel an order,please contact our customer service team via email at sales@sarbhoniatrading.co.za or phone at +27515831777.
If an oder is cancelled,we will refund the full amount paid, excluding any delivery or shipping costs.
Refund Policy
- Refunds will be processed within 5-7 business days of receiving the cancelled order or returned product.
- Refunds will be made to the original payment method used for the purchase.
Return and Exchange Policy
- Products can be returned or exchanged within 30 days of delivery, provided they are in their original packaging and condition.
- To initiate a return or exchange, please contact our customer service team with your order details and reason for return/exchange.
- For exchanges, please specify the product you'd like to exchange it for.
- Return shipping costs will be borne by the customer, unless otherwise agreed upon.
- Once we receive the returned product, we'll process the exchange or refund within 5-7 business days.
Service Cancellation
- Service cancellations can be made by providing written notice to our customer service team.
- Cancellations will take effect at the end of the current billing cycle.
6. Intellectual Property
All intellectual property rights in our services, products, and website belong to Sarbhonia Trading. You may not use our intellectual property without our prior written consent.
7. Warranty and Liability
We provide services and products "as is" and make no warranties, express or implied. We are not liable for any damages arising from the use of our services or products.
8. Governing Law and Jurisdiction
overning Laws and Jurisdiction
This Agreement and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of South Africa.
Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be settled through the following process:
- Amicable Resolution: The parties shall attempt to resolve the dispute amicably through mutual consultation and negotiation.
- Mediation: If the dispute is not resolved within 30 days, either party may refer the dispute to mediation in accordance with the rules of the Arbitration Foundation of South Africa (AFSA).
- Arbitration: If mediation is unsuccessful, the dispute shall be referred to arbitration in accordance with the AFSA rules, and the award shall be final and binding on both parties.
The parties hereby submit to the exclusive jurisdiction of the courts of South Africa for the purpose of enforcing any award or judgment.
9. Miscellaneous
- These Terms constitute the entire agreement between you and Sarbhonia Trading.
- We may amend these Terms at any time.
- If any provision is held invalid, the remaining provisions shall remain in effect.